These Terms of Service govern your access to and use of this website, including browsing products, creating an account, and placing orders. By using this website, you agree to these terms. If you do not agree, please do not use the website.
1. Eligibility and Acceptable Use
You must have the legal capacity to enter into a binding agreement to place an order. If you are under 14, you may use this website only with the consent and guidance of a parent or legal guardian.
You agree not to use this website for unlawful purposes, interfere with its operation, attempt to gain unauthorised access to accounts or systems, submit false information, or engage in fraudulent activity.
2. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. Please provide accurate and current information and notify us promptly if you believe your account has been used without authorisation.
We may suspend or terminate an account where reasonably necessary to protect the website, our customers, or other users, or where these terms have been materially violated.
3. Products and Availability
We aim to present product descriptions, colours, dimensions, and images accurately. Actual colours may vary depending on your device and display settings. Products are subject to availability, and we may update, discontinue, or limit quantities of any product.
4. Pricing and Promotions
Prices are displayed in US dollars unless otherwise stated. We reserve the right to correct pricing or product information errors before an order is accepted. If a material error is discovered after you place an order, we will contact you before proceeding.
Promotional pricing, including percentage discounts, applies only for the stated promotional period and may be modified or withdrawn. Promotions cannot be combined unless expressly stated and do not affect rights that cannot be excluded under applicable law.
5. Orders and Payment
Submitting an order does not guarantee acceptance. We may decline or cancel an order where there is suspected fraud, an inventory issue, an incorrect price, or an inability to verify payment or delivery information. Any payment already taken for a cancelled order will be refunded in accordance with applicable law.
Card payments are processed by third-party payment providers. You authorise the applicable provider to charge the order total and any applicable taxes or charges disclosed at checkout. Payment card details must be handled through the provider’s secure payment interface.
6. Shipping and Delivery
We currently deliver to the United States, Australia, and Canada. Processing and delivery estimates are described in our Shipping Policy. Estimates are not guarantees and may be affected by weather, customs, public holidays, carrier delays, or events beyond our reasonable control.
You are responsible for providing an accurate recipient name, phone number, and delivery address. Risk in the products passes in accordance with applicable law and the delivery terms presented to you.
7. Returns and Refunds
If you believe a product is damaged, incomplete, or incorrect, please retain the packaging and contact us promptly. Return eligibility may depend on the product’s condition, timing, and applicable consumer law. We will review eligible claims and provide an appropriate remedy, which may include replacement, repair, or refund.
Approved refunds are returned through the original payment method where possible. Processing times may depend on the payment provider or financial institution.
8. Intellectual Property
The website, including its text, graphics, logos, product images, layout, and software, is protected by intellectual property laws and is owned by or licensed to us. You may use the website only for lawful personal or internal business purposes. You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission.
9. User Content and Communications
You are responsible for information, messages, reviews, or other content you submit. You must not submit content that is unlawful, misleading, abusive, infringing, or harmful. By submitting content, you grant us permission to use it as reasonably necessary to respond to you, provide services, or operate and improve the website.
10. Third-Party Services and Links
The website may use or link to third-party payment providers, logistics services, analytics tools, or other websites. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services that we do not control.
11. Disclaimers
We work to keep the website available and accurate but do not guarantee uninterrupted, error-free, or completely secure operation. To the maximum extent permitted by law, the website and its content are provided on an “as available” basis. Nothing in these terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.
12. Limitation of Liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or inability to use it. Our total liability relating to an order will not exceed the amount paid for that order, except where a different result is required by applicable law.
13. Indemnification
To the extent permitted by law, you agree to indemnify us against reasonable losses, liabilities, and expenses arising from your unlawful use of the website, material violation of these terms, or infringement of the rights of another person.
14. Governing Law and Disputes
These terms are governed by the laws that apply to the operation of this website and the consumer protections that apply in your place of residence, without overriding mandatory rights. Before commencing formal proceedings, please contact us so that we can attempt to resolve the issue in good faith.
15. Changes to These Terms
We may update these terms to reflect changes in our business, services, payment methods, or legal requirements. Updated terms will be posted on this page with a revised date. Changes apply from the publication date and do not retroactively reduce rights relating to completed orders where prohibited by law.
16. Contact Us
Questions about these Terms of Service can be sent to [email protected] or submitted through our Contact Us page.